FAQs
Frequently Asked Questions:
How long does shipping to the USA/UK/CANADA/EUROPE take?
Most orders are delivered within 5–7 business days after dispatch, depending on your location. We use FedEx as our shipping partner. A tracking number will be provided by FedEx once your order ships so you can monitor its journey to your doorstep.
Where are your braided wigs made?
Our braided wigs are handcrafted by skilled professional braiders in Kenya, ensuring exceptional craftsmanship, attention to detail, and a natural-looking finish.
Will my wig look exactly like the photos?
Yes. We use photos and videos of the actual wig style you are purchasing. Since each wig is handcrafted, slight variations may occur, making your wig uniquely yours while maintaining the same overall style and quality.
Can I wear the wig straight out of the box?
Absolutely. Our braided wigs come fully styled and ready to wear, saving you hours of salon time and daily styling.
Do I need glue or lace installation?
No. Most of our braided wigs are designed for easy wear and removal, requiring little to no styling effort. Simply put it on, adjust for comfort, and go.
What payment methods do you accept?
We accept:
- PayPal
- Visa
- Mastercard
- American Express
- Major debit and credit cards
All payments are processed through secure, encrypted payment systems.
Is it safe to order from your website?
Yes. Our website uses secure encryption technology to protect your personal and payment information. Thousands of customers worldwide shop online every day using the same secure payment methods we offer.
Will I have to pay customs duties or import fees?
No. We cover any applicable duties and taxes associated with shipping your order to the USA. There are no hidden fees or surprise charges when your package arrives.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
What if my wig doesn't fit?
Our wigs feature adjustable straps designed to fit most head sizes comfortably. If you're unsure, contact us before ordering and we'll help you choose the best fit.
How long do braided wigs last?
With proper care, a high-quality braided wig can last for years. Longevity depends on wear frequency, storage, and maintenance.
How do I care for my braided wig?
We recommend:
- Keeping it away from moist.
- Cleaning it gently when necessary.
- Storing it in a cool, dry place when not in use.
Can I return my wig?
Because braided wigs are handmade and worn close to the scalp, returns are only accepted for items that arrive damaged, defective, or significantly different from what was ordered.
What if my wig arrives damaged?
Contact us within 48 hours of delivery with photos of the issue. We will work quickly to resolve the matter.
Do you offer customer support after purchase?
Yes. We're here to help before, during, and after your purchase. You can contact us via:
- Website contact form
Are your wigs suitable for Black women and textured hair?
Yes. Our braided wigs are specifically designed with textured hair wearers in mind and provide a natural, realistic look that complements a variety of hairlines, skin tones, and personal styles.